The City of Mineola is excited to announce the launch of a new chatbot now available on mineola.com and within the City of Mineola mobile app. This new tool is designed to make it easier and faster for residents, visitors, and businesses to find the information they need—any time of day.
How the Chatbot Helps You
The chatbot acts as a virtual assistant for the City, helping answer common questions and guiding users to the right information quickly. Whether you’re looking for:
City department contact information
Utility and billing questions
Permits, licenses, or ordinances
Meeting agendas, events, or city services
…the chatbot can point you in the right direction without the need to search through multiple pages.
Available 24/7
Unlike regular office hours, the chatbot is available 24 hours a day, 7 days a week. This means you can get answers when it’s convenient for you—early in the morning, late at night, or on weekends.
“Contact Us” Option
If the chatbot cannot fully answer your question, there is a built-in Contact Us option. This allows you to easily submit your inquiry so the appropriate City staff member can follow up with you.
Try It Today
We encourage everyone to take advantage of this new feature by visiting mineola.com or opening the City of Mineola app. The chatbot is a quick, easy, and user-friendly way to get information and stay connected with your city.
Get Started Now
To use the chatbot on the website, click the train icon in the bottom left corner of any page on mineola.com. In the City of Mineola app, select “More” and then tap “Mineola Chat Bot.”
This is another step the City of Mineola is taking to improve communication, accessibility, and customer service for our community.